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Receiver(s) Powered, No Audio

Article / Detecting Receivers

1 - Secure Cables Connections

Poor power cable connections may cause Receivers to stop being detected. Make sure all cable connections to the Transmitter, Receivers, TV, and speakers are secure.

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2 - Use Speaker Detection

To detect and transmit audio to Receivers, use the 'Speaker Detection' feature in the AUDIO Cu mobile app. Read article to learn how or continue on this page for steps to take without the app. 

How to use Speaker Detection
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3 - Power Cycle Transmitter

Follow instructions if you do not have the AUDIO Cu app or it is not working.*
*Recommended: Turn TV off or pause audio first and avoid skipping step 3.

1.Unplug AC power cord from the AUDIO CU Transmitter power input port.

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2. Plug the AC power cord back into the AUDIO CU Transmitter power input port.

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3. Wait ~1 minute before resuming audio or turning on TV
(skipping step may create audio quality issues and require you redo steps 1-2)
Once detected, the Transmitter will continuously send audio to the Receiver location.
If the Receiver is reconnected to a new outlet, it may need to be detected again.

4 - Check for Surge Protection

Plugging AUDIO Cu devices into some surge protected power outlets may lead to unstable audio or prevent audio transmission entirely. Read our article below to learn about surge protectors and AUDIO Cu.

Learn about Surge Protectors
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